Right of withdrawal.
If you’re a consumer in the EU/EEA, here is how the 14-day right of withdrawal works for your Grandhosting hosting contract.
Your 14-day right
If you are a consumer resident in the EU/EEA, you have the right to withdraw from your contract with Grandhosting within 14 days of its conclusion, without giving any reason.
To exercise this right, you must inform us of your decision by a clear statement before the 14-day period expires. You can do this in any of the following ways:
- by email to legal@grandhosting.gr
- using the model withdrawal form below
- using the withdrawal option in your dashboard
If you withdraw, we will reimburse any payments due to you without undue delay, and in any event within 14 days of the day we are informed of your decision to withdraw, using the same payment method you used for the original transaction.
Digital services started at your request
Hosting is a service that we can begin providing immediately. If you expressly ask us to start providing the service during the 14-day withdrawal period and acknowledge that you will lose your right of withdrawal once the service has been fully performed, then:
- if you withdraw before the service has been fully performed, you may be charged an amount proportionate to what has been provided up to the moment you informed us of your withdrawal, compared with the full scope of the contract;
- you lose the right of withdrawal once the service has been fully performed at your request.
No charge applies during a free development or trial period. This section does not affect any other rights you may have as a consumer — see also Section 6.5 of our Terms of Service.
Model withdrawal form
If you wish to withdraw from the contract, you can fill out and send us this form (this is the standard EU model form — you do not have to use it, but it makes things straightforward).
To Grandhosting Ltd, Lordou Vyronos 36, 7th floor, Agioi Omologites, 1096 Nicosia, Cyprus (European Union), legal@grandhosting.gr:
I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
You can also send this notice by email to legal@grandhosting.gr or use the withdrawal option in your dashboard — a separate paper or emailed form is not required.
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