Let’s talk.

Whether you have a question about our platform, need help with a migration, or want to discuss a partnership, we are here to help.

Answered by email by the engineers who build the platform (Mon–Fri 09:00–18:00 EET).
Support Hours
Monday – Friday
09:00 – 18:00 EET (UTC+2)
Email · straight to an engineer
Emergency Support
If your live site has an urgent problem outside business hours, email support@grandhosting.gr. Our monitoring alerts us to serious platform problems at any hour; replies outside business hours are best-effort.
Company
Grandhosting Ltd
Lordou Vyronos 36, 7th floor
Agioi Omologites, 1096 Nicosia
Cyprus (European Union)
Company registration number: HE 488909
VAT identification number: CY60338088T
For Agencies
Managing multiple WordPress sites? We offer tailored plans and dedicated onboarding for agencies. Learn more
Rather talk it through? Book a 30-min agency call →

Before you reach out

Many questions have quick answers. Here are the ones we hear most often.

Do you offer a free trial?

Yes. Every new account gets free demo sites with the full platform — no credit card required. Each demo site is free for 30 days for founding members, 14 days standard. Billing starts only when you go live.

Can you help me migrate from my current host?

Yes. We move your site for you, free, on every plan: files, database, domain settings and SSL. How long it takes depends mostly on how many files your site has, so we give you an estimate after we look at it. Your current site keeps running the whole time. Learn more

What happens if my site gets busy?

Nothing bad. On Standard (from €5.99/mo + VAT) your site gets extra power by itself when you’re busy, and you pay by the hour for the server usage — no penalty fees. Storage beyond your included 10 GB costs €0.10/GB-month + VAT. You can set a spending cap in the dashboard at any time: usage never bills beyond your limit (your plan’s monthly minimum always applies).

Where is my data stored?

Your data stays in the EU: hosted mainly in Germany, always within the EU, in ISO 27001-certified data centres. Every company we use is named in our Data Processing Agreement. Full details in our GDPR page.

Is there a long-term contract?

No. You top up your wallet and pay by the hour for what you use. No yearly contract, no lock-in, no cancellation fees. You can leave at any time and we will help you export your data; after you cancel, your files and database stay available to export for 30 days.

Do you support WooCommerce?

Yes, and we do it well. Our WooCommerce setting gives a store more server power, the PHP extensions shops need (GD, SOAP, BCMath) and a built-in speed cache. Learn more

Can I install any WordPress plugin?

Nearly all plugins work straight away. We block a short list of plugins known to cause security or speed problems on our platform (for example, some caching plugins that clash with our built-in caching). Ask us before you move if you want to check a plugin.

How do backups work?

Your files and database are backed up every night, kept for 30 days and stored separately in the EU. You can also take a backup yourself from the dashboard at any time. Restoring is one click.

Founding Member pricing.
Yours while you stay.

From €3.49/mo + VAT — pay only for what your site actually uses. Founding-member pricing stays locked for as long as your account remains active.

Early access means direct access to our team. You’re not a ticket number. You’re a founding partner.

No commitment and no card to start. Takes a minute.

Create your account →

Already hosted elsewhere? Managed migration, zero downtime →